We, Indus Health Plus Pvt. Ltd. (“Indus”; “we”; “us”; “our”) provide genetic testing and preventive health checkup services, in affiliation with our partners (“Services”) to individuals who approach us (“User”, “you”, “your”) for such Services. For the Services, the User shall be required to provide a saliva sample (“Sample”), as per instructions contained in the Saliva Collection Kit (the “Kit”) provided by Indus or adhere to instructions and terms and conditions governed by preventive health checkup packages. For the User’s convenience, we also provide these instructions through a separate call.
For the provisions of the Services, Indus shall have access to certain confidential and sensitive personal information provided by the User. The User shall remain the owner of such personal information and Indus shall be the custodian of such personal information.
PERSONAL INFORMATION COLLECTED
The User undertakes that the User shall be solely responsible for the authenticity of the Personal Information shared with us. In the event the User is sharing any Personal Information on behalf of a third person, the User represents and warrants that he/she has the necessary authority to share such Personal Information with Indus and Indus shall not be responsible for verifying the same.
USE OF PERSONAL INFORMATION
We shall use the Personal Information in the following cases:
The Personal Information may further be used by Indus or entities permitted by Indus, for purposes including but not limited to further analysis and recommending tests in the future, for quality control purposes or to conduct research, studies or clinical trials and may also be published in journals and presented in conferences and seminars without revealing the Individual’s identity and maintaining confidentiality.
Before the Samples provided by you are sent to our partner laboratories, we make sure it is de-identified or anonymized i.e. we ensure that such anonymized data does not directly identify you or any specific person.
We may also use the Personal Information collected, to create aggregate anonymized or de-identified data. We shall own this anonymized and de-identified data. We may use this anonymized data for any purpose including but not limited to research, analytics, and to improve our Services. By availing our Services, you provide us the right to use your Personal Information to create anonymized data and use it for our business purposes.
Other than as described herein, we do not sell, rent, share, distribute, lease or otherwise provide the User’s Personal Information to third parties, without the User’s prior consent. We may disclose the User’s Personal Information in the following cases:
Administrators: We may provide access to the User’s Personal information to any of our authorized administrators for an internal business purpose, who shall be under confidentiality obligations towards the same.
Affiliates: We may provide the Personal Information we collect to our affiliates. For example, we may disclose Personal Information to our affiliates in order to respond to the User’s requests for information or the Services.
Notwithstanding anything mentioned hereinabove, Indus shall not be responsible for the actions or omissions of the parties (including but not limited to the entities listed above) with whom the Personal Information is shared, nor shall Indus be responsible and/or liable for any additional information the User may chooses to provide directly to any third party.
We will retain the User’s Personal Information until the user requests in writing for its destruction, however we may continue to retain the de-identified data as long as it is required to be retained for our business purposes. We may also retain and use the User’s Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Subject to this section, we will try to delete/destroy the User’s Personal Information upon reasonable written request for the same. Please note, however, that (i) this shall not entitle a User to any refund of fees paid, (ii) that there might be latency in deleting Personal Information from our servers and (iii) backed-up versions might exist even after deletion.
TThe User’s Personal Information in digital format is stored on our database which are located at servers hosted by Indus directly or through third party or on cloud. The Samples shall be banked with our lab partners in de-identified form. Although we provide appropriate firewalls and protections, we cannot warrant the security of any Personal Information transmitted as our systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible and we take no liabilities or responsibilities for it. The Users are required to be careful to avoid “phishing” scams, where someone may send the User an e-mail that looks like it is from Indus asking for the User’s personal information.
We take measures against the theft and destruction of the Samples that you provide to us however, we cannot ensure the safety of the same.
LIMITATION OF LIABILITY
GOVERNING LAWS AND DISPUTES
CHANGES TO THIS POLICY
Indus understands that the Individual is entitled to receive sufficient information about what is proposed to be done, reliability of the Test, and what will be done with the collected Samples. Please contact Indus at email@example.com or 9545622222 for any queries in relation to the Tests. Please note that we shall be recording all calls and maintaining records of all emails for our internal purposes.
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