Help & FAQ's
Today’s lifestyle causes long-term harm to an individual’s health. The aim of all Indus Preventive Health Check-ups is to protect good health, facilitate early diagnosis and prevent future ailments. It is a much better option than treating diseases at a later stage.
Any individual, 18 years and above can avail the preventive health check-up.
The appointment details format is included in the sale form. You need to fill the appointment details in all respects for us to allocate an appointment date. If the dates mentioned by you are not available, we will allocate the earliest available date.
Yes, you can prepone or postpone the appointment as per your convenience. However, any preponements / postponements are subject to availability of dates. Alternatively, the appointment can be kept on waiting for the desired dates and you will be informed a day before it is available.
To change the check-up beneficiary, you need to fill the beneficiary change form available office. Ideally one should submit the request at least two days before the check-up date to update it in the system and avoid confusion. The sign of Customer Distributor / Customer on the beneficiary change form should match with the one on the sale form.
Following deails should be mentioned in the beneficiary form:
1. Full name of the new beneficiary
2. Age of the beneficiary
3. Contact number and complete address of the beneficiary
With the purchase of every Indus Health Plus Preventive Health check-up, you are entitled for a preventive check-up discount coupon applicable only for senior citizens (age 60 and above). Senior citizens can avail the benefits of the check-up at a highly discounted rate as mentioned on the discount coupon.
To redeem the discount coupon, the senior citizen has to make a payment of the balance amount(after deducting the discount as mentioned on the coupon) at the Indus office. Along with the original discount coupon, age proof also has to be submitted for an appointment.
Yes. You can upgrade your check-up packages to another one of higher value. This should be done before you avail the check-up on the existing package. For this, you need to make a payment to the upgrading fee at the Indus office and reschedule a new appointment for your upgraded check-up package.
You are expected to report for the check-up as communicated by the Customer Care Executive during the check-up instruction call. Any delay in reporting may result in either cancellation or further delay in completion of the check-up.
Yes, you need to carry all your documents such as previous medical reports, prescription of the medicines which you take regularly, etc to the center. Please inform the Doctor about these at the time of pre-counselling/final consultation.
Yes, do carry a water bottel and a bag to carry your valuables. Also, it is advise not to wear or carry any expensive items such as jewellery as you will be asked to remove them during your tests. Please note that you will be responsible for your own belongings.
For EsCP Package: You can have a cup of tea and few biscuits in the morning and report for the
For ECP / EHC / ECHC Package: A 12 hour fasting is required till the time you report for check-up, However, you can drink plenty of water during the fasting period.
Since you had confirmed the check-up appointment and accepted the instructions, we might have denied the request of another client for check-up. Hence it is necessary for you to keep the check-up date, unless in case of emergency or unavoidable circumstances.
Indus puts in its best effort to ensure equivalence in service and delivery of the check-up. However there are various factors which affect the delivery of the product due to different delivery partners, and some variation is likely.
Yes, the chances of problems are evident in all services and we are no exception to it. Mechanical / system / technical problems do come up without any previous signs thereby causing unavoidable delays. Clients are expected to co-operate in such instances.
The check-up time depends on various factors such as package, gender, age, medical restrictions, location of the centre, consultants and doctors offering their services etc. However the check-ups are normally completed in a single day. Some tests may be done after a break or even before counselling. You are therefore requested to keep the entire check-up day free.
No, the check-up packages cannot be split, except for CT tests which can be transferred as approved by the client.
For any queries that may arise during your tests, please feel free to approach the Indus Client Servicing Executive.
For a Silver Card, you need to be an Indusite, who has purchased a preventive health checkup package. For a Gold Card, you need to be an Indusite, who not only has renewed his/her membership at least once, but also is an existing valid/active member of INDUS.
NO, one Card suffices for you and your family, consisting of you, your spouse, children, your parents and your spouse parents.
YES, Please be advised, in exceptional conditions, on some of the drugs and items you purchase from the Pharmacy, the discount may be lower or may not be available. This may be only an exception, bear with us, since due to some changes in government rules, trade practices, manufacturer pricing policies, taxation changes and / or for reasons beyond our control, we may constrained to do this.
Yes, all your defined family members can use this card. Please remember they have to physically present the Card at the time of availing of the services, and also comply with the formalities of filling up a separate form and / or any other formality as required by INDUS. NO, There is no age restriction, all persons who need healthcare, irrespective of age can use this card and avail of the discounts. However, please note that we will constantly monitor the usage of the card and take strict action in terms of cancelling the card and/or lodging a complaint with the law enforcement authorities, if the card is misused or used fraudulently or with intent to cheat or defraud.
You can start using the Sliver Card as soon as you get it.
You have two options: Contact any of the INDUS Healthcare delivery center for your queries pertaining to that particular center only Contact INDUS Healthfriend Help line on 020-66472500 for the required information of all INDUS Healthcare delivery centers