Frequently Asked Questions
- What is the eligibility for acquiring/possessing these Cards?
- For a Silver Card, you need to be an Indusite, who has purchased a preventive health checkup
package.
For a Gold Card, you need to be an Indusite, who not only has renewed his/her membership at
least once, but also is an existing valid/active member of INDUS.
- Does everyone in my family require one Card each?
- NO, one Card suffices for you and your family, consisting of you, your spouse, children, your
parents and your spouse parents.
- Am I entitled to discounts on purchase of drugs from the pharmacy at the INDUS Healthcare
Delivery Centers?
- YES, Please be advised, in exceptional conditions, on some of the drugs and items you purchase
from the Pharmacy, the discount may be lower or may not be available. This may be only an
exception, bear with us, since due to some changes in government rules, trade practices,
manufacturer pricing policies, taxation changes and / or for reasons beyond our control, we may
constrained to do this.
- Can anyone use the Card? Is there any age restriction for using the Card or availing the
service?
- Yes, all your defined family members can use this card. Please remember they have to physically
present the Card at the time of availing of the services, and also comply with the formalities of
filling up a separate form and / or any other formality as required by INDUS.
NO, There is no age restriction, all persons who need healthcare, irrespective of age can use this
card and avail of the discounts.
However, please note that we will constantly monitor the usage of the card and take strict action
in terms of cancelling the card and/or lodging a complaint with the law enforcement authorities,
if the card is misused or used fraudulently or with intent to cheat or defraud.
- Can I use the Card the moment I get it?
- You can start using the Sliver Card as soon as you get it.
- How do I get to know the normal rate for the services, the discount amount I am entitled to
and the net amount I need to pay on the services I require?
- You have two options:
Contact any of the INDUS Healthcare delivery center for your queries pertaining to that
particular center only
Contact INDUS Healthfriend Help line on 020-66472500 for the required information of all INDUS
Healthcare delivery centers
- What is a preventive health package?
- Today's lifestyle of an individual leads to long-term harm to health. The aim of all Indus Preventive Health Checkups is to protect and preserve good health, to facilitate early diagnosis and prevent future ailments than the existing ailments.
- Who is eligible for the preventive health checkup?
- An individual 18 years and above can avail the preventive health checkup.
- How should I take the appointment and when can I get a checkup appointment?
- The appointment annexure is attached to the sale form. You need to fill the appointment annexure in all respects for us to allocate an appointment date. If the dates mentioned by you are not available, Indus will allocate the earliest available date.
- Can I prepone or postpone the checkup appointment?
- Yes, you can prepone and / or postpone the appointment as per your convenience. However any preponements / postponements are subject to availability of space. Alternatively the appointment can be kept on waiting for the desired dates.
- What is the process of beneficiary change?
- To change the checkup beneficiary, you need to fill the beneficiary change format available in the office. Ideally one should submit the request at least two days before the checkup date to update it in the system and avoid confusion. The sign of Customer Distributor / Customer on the beneficiary change form should match with the one on the sale form.
- What is a discount coupon?
- For every purchase of Indus Health Plus preventive checkups, you are entitled for a preventive checkup discount coupon applicable for senior citizens (age 60 and above). You can avail the benefit of the checkup at a highly discounted rate as mentioned on the discount coupon.
- What is the process of availing the discount coupon facility?
- You should make the payment for the discount coupon (as per the charges mentioned on the coupon) to the office along with the original discount coupon for an appointment.
- When do I report for the checkup?
- You are expected to report for the checkup as communicated by the customer care executive during the checkup instruction call. Any delay in reporting may either result in cancellation of the checkup or further delay in completion of the checkup.
- Do I have to take any previous medical reports etc to the centre?
- Yes, you need to carry all your previous medical reports, prescription of the medicines which you take regularly etc to the centre. Please inform the doctor at the time of precounselling/consultation. It is suggested to carry a water bottle with you for the checkup.
- Can I have breakfast in the morning or do I have to report empty stomach?
- For EsCP package: You can have a cup of tea and few biscuits in the morning and report for the checkup.
For ECP / CCP / ECHC / ECHC Plus package: A 12 hour fasting is required till the time you report for checkup, however you can have enough plain water during the fasting period.
- What happens if I do not report for the checkup on the confirmed date?
- Since you had confirmed the checkup appointment and accepted the instructions, we might have denied the request of another client for checkup. Hence it is necessary for you to keep the checkup date, unless otherwise for any emergency or unavoidable circumstances.
- Is the service and delivery of the health package equivalent at all checkup centres?
- Indus puts in its best effort to ensure equivalence in service and delivery of the checkup. However there are various factors which affect the delivery of the product due to different delivery partners and some variation is likely.
- Can there be any operational problems resulting into delay at the centre?
- Yes, the chances of problems are evident in all services and we are no exception to it. Mechanical / system / technical problems do come up with out any previous signs thereby causing unavoidable delays. Clients are expected to co-operate in such instances.
- What is the time required for the checkup?
- The checkup time depends on various factors viz package, gender, age, medical restrictions, location of the centre, consultants and doctors offering their services etc. However the checkups irrespective of the package are normally completed in a single day. It is likely that some test/s can be done after a break, even before counselling. You are therefore requested to keep the day free when you have the checkup appointment.
- Can the checkup packages be split between two or more people?
- No, the checkup package cannot be split, except for CT tests which can be transferred as approved by the client.
- Whom should I contact in case of any query related to the test etc during the checkup?
- You need to approach Indus Customer Care Executive since he / she is in a better position of understand and update you on your query.
